Our ServicesThe perfect match between man and machine:
We are putting at your disposal highly qualified team of service technicians, who are experienced and knowledgeable experts in order to ensure the reliable operation of machines and to minimize a stoppage time when a breakdown occurs. We are offering a wide range of services – starting from current repair and maintenance of devices to a range of agreement systems concerning the performance of periodic services till individual service agreements for regular maintenance resulting in elongated warranty terms:Current repair and maintenance:
In case of breakdown or malfunction, our technicians give call free of charge consultation or arrive at the desired place within the minimum time after confirmation from clients.Annual Maintenance Contract (AMC) concerning the performance of periodical inspections:
Our periodic inspections program called Annual Maintenance Contract (AMC) which was put into effect by our company includes every 15 days or 30 days or 60 days performance of periodic inspections. According to catering manufacturers advice, it is highly important both every day maintenance made by your personnel and that periodic inspection are carried out by our qualified service personnel. These inspections enable us to check the technical state of machines, cleaning and in advance finding excessive wear of components and elements such as Gaskets, Shower Plates & O rings. Regularly made inspections effectively limit the need of service interventions caused by break downs and considerably reduce machines exploitation costs.Individual service agreements resulting in elongated warranty terms:
At the time of purchasing the machine, the buyer enters into a service agreement called Preventive Maintenance Contract (PMC) for regular maintenance. Our service technicians remain at your disposal at every 15 days or 30 days and carry out periodical inspections for the agreed fee. Any malfunctions and break downs which occur and caused by defective operation of the machine will be repaired free of charge within the agreement time period.Training:
As a coffee industry training facility we offer a high level of training courses including two levels of Barista skills, Brewing, Milk Chemistry, Cupping, Roasting and the Barista Competition Qualification.
With over 14 years experience in the coffee industry from the Bean to the cup, we have established ourselves as one of the reliable coffee partners in India. We have access to some of the best specialty coffee in the country and only use trainers who excel in their area of expertise to ensure a high level of knowledge and training is passed onto our students.
We run courses from 10am to 5.00pm which include both theory and practical skills using a variety of coffee brewing machines. The courses are for small groups typically a maximum of 8 students to ensure one on one time for each student with our trainers.
The aim of our training school is to offer Individuals, Cafes and coffee establishments a comprehensive insight into the quality end of the coffee market.